Shipping policy

Last updated: July 30, 2026

This Shipping Policy explains how orders placed through the CEDEM online store are processed and delivered.

Shipping Destinations

We currently provide standard delivery to:

  • Germany

  • Selected European countries

Available shipping destinations will be shown during checkout. If a country cannot be selected at checkout, we are currently unable to deliver to that destination.

Order Processing

Orders are processed on business days, excluding weekends and public holidays.

Once your order has been prepared and dispatched, you may receive a shipping confirmation email containing the available tracking information.

The estimated delivery period begins after the order has been dispatched.

Estimated Delivery Time

Standard delivery normally takes approximately:

3–7 business days

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, carrier operations, public holidays, weather conditions, customs procedures, or other circumstances outside our reasonable control.

Shipping Charges

Any applicable shipping charges will be calculated and displayed during checkout before the order is submitted.

Shipping charges may vary depending on the delivery destination, order value, package weight, and available delivery service.

Order Tracking

When tracking is available, the tracking number or tracking link will be included in the shipping confirmation email.

Tracking information may require some time to become active after the order has been handed over to the delivery carrier.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please review your delivery information carefully before completing your order. CEDEM is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or outdated address information provided by the customer.

If you notice an error in your address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Delayed Deliveries

Occasional delays may occur due to:

  • High order volumes

  • Carrier disruptions

  • Public holidays

  • Severe weather

  • Customs inspections

  • Incorrect delivery information

  • Events outside our reasonable control

If your order has not arrived after the estimated delivery period, please check the tracking information and contact our customer service team.

Customs, VAT and Import Charges

Orders delivered to certain European destinations may be subject to customs duties, import VAT, handling charges, or other fees imposed by the destination country.

Any duties, taxes, or import charges that are not collected during checkout are the responsibility of the recipient.

Customs procedures may also extend the estimated delivery time.

Damaged Packages

Please inspect your package when it arrives.

If the package or products appear damaged, contact us promptly and provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the package and affected products

Please retain the original packaging until the matter has been reviewed.

Lost Packages

If tracking indicates that an order was delivered but you have not received it, please:

  1. Check the delivery location and surrounding area.

  2. Ask household members, neighbours, or building reception staff.

  3. Contact the delivery carrier using the tracking information.

  4. Contact CEDEM customer service if the package still cannot be located.

Claims involving lost shipments may require an investigation by the delivery carrier before a replacement or refund can be considered.

Undeliverable or Returned Packages

A package may be returned to us because of:

  • An incorrect or incomplete address

  • Refusal of delivery

  • Failure to collect the package

  • Repeated unsuccessful delivery attempts

  • Unpaid customs or import charges

Where permitted by applicable law, additional shipping costs may apply if the customer requests that the order be shipped again.

Contact Us

For questions concerning shipping or delivery, please contact us through the contact details provided on our website.

Please include your order number when contacting us so that we can assist you efficiently.