Return Policy

We have a 3-day return policy, which means you have three calendar days after receiving your order to request a return, except where a longer mandatory return period applies under local consumer law.

To be eligible for a return, your product must be in the same condition in which you received it. It must be unused, unopened, and in its original packaging, with all seals, labels, accessories, and accompanying materials intact.

You will also need to provide your receipt, order confirmation, or other proof of purchase.

Starting a Return

To request a return, contact us at info@cedemag.com within three calendar days of receiving your order.

Please include:

  • Your full name

  • Your order number

  • The product you wish to return

  • The reason for the return

  • Clear photographs if the product is damaged, defective, incomplete, or incorrect

Returns must be sent to the following address after receiving approval from CEDEM:

Delta Ship Express LLC
Suite 400
6605 Roxburgh Drive
Houston, TX 77041
United States

Please do not send a product back without contacting us and receiving return authorization and shipping instructions.

Products returned without prior authorization may not be accepted.

You may contact us with any return-related questions at info@cedemag.com.

Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return.

CEDEM will cover reasonable return shipping costs when:

  • The product arrived damaged or defective

  • The customer received the wrong product

  • An item was missing from the order

  • The problem resulted from an error by CEDEM or its fulfillment partner

The customer is responsible for return shipping costs when:

  • The customer changed their mind

  • The customer ordered the wrong product

  • The customer provided incorrect order or delivery information

  • The customer no longer wants the product

Original delivery charges are not refundable for change-of-mind returns.

When the customer is responsible for the return shipping cost, CEDEM may deduct that cost from the approved refund where applicable.

We recommend using a trackable shipping service and keeping proof of shipment. CEDEM is not responsible for return shipments that are lost or damaged while being sent back.

Damages and Issues

Please inspect your order as soon as it is delivered.

Contact us immediately at info@cedemag.com if your order is defective, damaged, incomplete, or incorrect so that we can evaluate the issue and provide an appropriate resolution.

Please include your order number and clear photographs of:

  • The product

  • The original packaging

  • The shipping label

  • Any visible damage or defect

Depending on the circumstances, CEDEM may offer a replacement, refund, or another appropriate solution.

Exceptions and Non-Returnable Products

All CEDEM products may be eligible for return when they remain unused, unopened, and in their original condition.

For health, hygiene, and safety reasons, we may not accept returns of products that:

  • Have been opened or used

  • Have a broken or removed safety seal

  • Are missing their original packaging

  • Have been altered, damaged, or improperly stored after delivery

  • Cannot be resold safely for health or hygiene reasons

Products received damaged, defective, incomplete, or incorrect will still be reviewed, even when their packaging has been opened to inspect the issue.

We do not accept returns of gift cards.

Please contact us at info@cedemag.com before returning any product if you are unsure whether it is eligible.

Exchanges

The fastest way to receive a different product is to return the product you currently have. Once the return has been accepted, you may place a separate order for the new product.

Where available, CEDEM may also arrange a direct exchange.

For change-of-mind exchanges, the customer is responsible for the cost of returning the original product and shipping the replacement product.

Any difference in product price must be paid by the customer or refunded by CEDEM, as applicable.

European Union 14-Day Withdrawal Period

Notwithstanding the standard three-day return period above, customers purchasing eligible products online for delivery within the European Union may have the right to cancel or withdraw from their purchase within 14 days of receiving the goods, without providing a reason.

To exercise this right, contact CEDEM at info@cedemag.com before the 14-day period expires.

The product must be returned unused, unopened, and in its original condition and packaging, with all seals, labels, and accompanying materials intact.

The customer is generally responsible for the direct cost of returning a change-of-mind purchase unless CEDEM confirms otherwise.

The right of withdrawal may not apply to products that are exempt under applicable law, including certain sealed products that are not suitable for return for health protection or hygiene reasons after the seal has been removed.

This section does not limit any mandatory consumer rights available under applicable European Union or national law.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been processed or shipped, it cannot normally be cancelled and must be handled as a return under this policy.

To request a cancellation, contact us as soon as possible at info@cedemag.com.

We cannot guarantee that a cancellation request will be completed before an order is processed or shipped.

Undelivered Orders

If your order has not arrived within the expected delivery period, contact us at info@cedemag.com.

CEDEM will investigate the shipment with the carrier or fulfillment partner before issuing a replacement or refund.

An order may not be considered lost when the delay is caused by:

  • An incorrect or incomplete address provided by the customer

  • An unsuccessful delivery attempt

  • Customs clearance or import procedures

  • The customer’s failure to collect the shipment

  • Circumstances outside CEDEM’s reasonable control

Return Address

Approved returns for orders fulfilled from the United States must be sent to:

Delta Ship Express LLC
Suite 400
6605 Roxburgh Drive
Houston, TX 77041
United States

Customers must contact CEDEM before sending a return. The return address and shipping instructions must be confirmed by our customer service team.

Do not return products to the CEDEM Germany office unless our customer service team specifically instructs you to do so.

Contact Information

CEDEM AG Germany
Westendstraße 16–22
60325 Frankfurt am Main
Germany

Email: info@cedemag.com
Mobile: +49 17 491 63 392

United States Fulfillment Contact

Delta Ship Express LLC
Suite 400
6605 Roxburgh Drive
Houston, TX 77041
United States

Email: info@cedemag.com
Mobile: +1 (832) 359-5689